You must be aware of the following:
Vaping Devices, E-liquids and Clearomizers
Our vaping devices, e-liquids and clearomizers must only be used in accordance with the instructions provided and if you have any questions or concerns about their use, you should get in touch with us at george@big-bold.com.
Many of our e-liquids contain Nicotine. Nicotine can be a toxic and addictive substance. Nicotine-containing liquids are only intended for use by committed smokers of legal smoking age, and they are not intended for use by non-smokers, children, women who are pregnant or may have become pregnant or by any person with an elevated risk or, a pre-existing condition of any medical condition, which includes but is not limited to, heart disease, diabetes, high blood pressure, emphysema or asthma, unless such use has been recommended or approved by your GP. Should you feel unwell, you should stop using the product and consult a doctor.
Our e-liquids, vaping devices, clearomizers and any other inhalation devices are NOT provided as smoking cessation aids, and they have not been approved by the MHRA, EMA or FDA for this purpose. Our e-liquids, vaping devices, clearomizers and any other inhalation devices are not intended to treat, prevent or cure any disease, conditions or addiction.
Any e-liquid containing Nicotine may be harmful if ingested in sufficient quantities; with a risk of fatality should it be consumed by a child. Other ingredients may be harmful to animals (even if the e-liquid does not contain Nicotine). In the case of accidental ingestion, medical advice should be sought if you feel unwell (or immediately in the case of ingestion by a child) and the doctor shown the bottle and packaging from which the product was consumed. All of our e-liquid and cartomiser (whether Nicotine-containing or otherwise) products must be safely stored when not in use, and they must be kept out of the reach of children and animals at all times.
Skin contact with e-liquid may be harmful and should be avoided wherever possible. If the product comes into direct contact with the skin, the affected area should be washed with plenty of soap and water. If the product comes into contact with the eyes, the affected area must be rinsed thoroughly, and medical advice sought. If e-liquid is spilled onto clothing, this should be washed before reuse.
Do not eat, drink or smoke when handling e-liquids and wash your hands thoroughly after handling any e-liquid product.
Whilst every measure has been taken to make our packaging child-proof and all appropriate explicit warnings and cautions explicitly provided on packaging and labelling, we cannot be held responsible for any personal injury arising from or attributable to a failure to comply with the warnings and instructions as listed in this clause or from failure to use any product as intended or in accordance with the instructions provided with that product.
Batteries
Our battery and charger products must only be used in accordance with the instructions provided and if you have any questions or concerns about their use, you should get in touch with us at george@big-bold.com.
E-cigarette, vaping devices, variable voltage and other batteries must only be charged with the charging equipment supplied by us and specifically intended for charging that product as our chargers carry overcharge protection specific to that battery type. In particular adaptors provided for charging other devices (in particular mobile phones) must NOT be used to charge our or any other electronic cigarette batteries.
Whilst every measure has been taken to ensure the safety of our batteries, we cannot be held responsible for any personal injury caused by or attributable to a failure to comply with the warnings and instructions contained in this clause or the instructions provided with the product.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
We operate a no returns policy unless:
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website citizensadvice.org.uk or call 03454 04 05 06.
If your product is goods, for example furniture or a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
If your product is digital content, for example a mobile phone app or a subscription to a music streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
If your product is services, for example a support contract for a laptop or tickets to a concert, the Consumer Rights Act 2015 says:
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).